FAQ

I am still working on this page. Please email neighkidgifts@gmail.com with your questions.

Bracelet Sizing:

Obtain and Choose a Size. This will be the end to end measurement of the completed bracelet. If you have a bracelet that you like that fits well, please measure that and choose that option as your size. Otherwise you will need to do the following:

Measure your wrist where you would normally wear a bracelet with a flexible measuring tape or you can use a plain strip of paper where you would normally wear a bracelet, mark your size with a pen or pencil then use a ruler to measure the length. That would be your wrist size. To find your bracelet size, just add your wrist size with the appropriate measurements below.

Fitting Style Add inch(es) to wrist size

Comfort Fit: Add 1/4" to 1"
Loose Fit: Add 1 1/4"

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Turn Around Times

I have recently added an option for customers to add a "needed by date" at checkout and an option to expedite orders for an additional fee. If you are needing an order by a specific date, please let me know and I will do my best to accommodate your request. Turn around times will vary based on order volumes and time of year. Orders are typically completed in the order horse hair was received. For accurate turn around times or to request an expedited order please email me at neighkidgifts@gmail.com. Please note that turn-around times for custom orders are from the date that horse hair is received and not from the date that the order was placed, as I cannot work on a custom order if I do not have the horse hair.

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How to Collect Horse Hair:

Most items require long horse hair. Hair form the tail is preferred, but not required. I am willing to try to work with shorter lengths.

1. Grasp the longest hairs at the bottom of the tail.
2. Lift the longest hairs over to the side with one hand and with the other hand pull the shorter hairs away. Separate away as many short hairs as possible so you are only cutting the longest hair. If you have the long hairs in your left hands, slide your right hand up the bundle. The short ones will tease up.
3. Cut close to the tailbone.
4. Cut 2-4 bunches from different places on the tail so you do not cut too big a chunk from one place.

5. The amount of hair needed will depend on the item(s) ordered. The suggested amount of horse hair for each item is listed in the description of each item.
6. Tie a rubber band around the bundle and put in a plastic bag.

You do not need to wash the hair before mailing. I will do that once it arrives. I do ask that you fasten the cut end of the hair neatly with an elastic band. Please do not mail wet hair as the hair can become moldy in transit.

The quality of your jewelry does depend a great deal on the quality of the horse hair that is sent.

If you send in your own horse hair, any unused hair will be returned with your finished order.

Mail to :

Neigh-Kid Gifts

2903 Washington Road

Waldoboro, ME 04572

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Resizing Jewelry:

If the piece of jewelry you have can be resized, there is no charge for resizing. Please note that while most of my jewelry can easily be made smaller, several styles of jewelry can not be made larger without starting from scratch. Most jewelry that needs to be made larger will need to be reordered or altered from the original style. I also cannot resize rings or bangles. Please email me at neighkidgifts@gmail.com to ask about resizing options.

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Jewelry Care:

Please treat your horse hair jewelry like a fine piece of jewelry. Although the horse hair is very durable and can withstand daily wear, it can become snagged on other jewelry or items in your environment. While some of my jewelry is designed for daily wear, most items should not be worn out to do barn chores. Washing jewelry: You may rinse your jewelry or wash it with a gentle shampoo and allow to air dry. Do not expose jewelry to hair dyers or excessive heat.

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Warranty Information:

Most items designed by Neigh-Kid Gifts are covered under a limited warranty. I will repair damaged hardware, replace lost charms, etc. Most repairs are free. Customers pay shipping for repaired items. Replacement of lost charms, beads, or hardware may be subjected to a small fee.

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Refunds/Returns:

Because all my jewelry is custom made, I do not offer refunds, returns, or exchanges. If you have a problem with your order, please contact me at neighkidgifts@gmail.com

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What Ponies Ask Santa For

I do own the copyrights to the photograph of the little girl in a large stocking with her Welsh Pony and the words "What Ponies Ask Santa For" across the bottom. I took the photograph of my daughter and her pony for our Christmas Card in 2014 and it went viral. All rights are reserved and the image, including variations, may not be used for profit or advertising. With the exception of Neigh-Kid Gifts and Forever Home Equine Sanctuary (artwork based on the image was used with permission for their fundraising calendar), no other companies currently have permission to use my image. Should you see my image missing my copyright or credited to another person or business, or used for profit (Christmas cards, coffee mugs, etc.), please email me at neighkidgifts@gmail.com with a link to the image. Customers reporting incorrectly credited copies of my image with a link will be provided with a discount or free shipping code for a future order as a thank you. Please do not use my image without permission and only share copies of it that are correctly credited with © Melissa Lynn Beckwith. Thank you!